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  1. If you are not totally satisfied with your purchase we will refund you the full purchase price.( excluding any delivery charges). Providing that upon return, the goods have not been used and are in mint resalable condition with the original packaging intact. This offer is made with customer satisfaction being our top priority.
  2. All returns must be approved with OCS prior to sending back to us.
  3. The customer pays for sending and return delivery freight charges.
  4. We have the right to refuse refunds if we feel necessary.
  5. Large orders or stock that is not normally held and needs to be ordered in from manufacturers that are returned may incur a re-stocking fee. This is determined on a case by case basis.
  6. Both the customer and the supplier are bound by the Department of Fair trading Rules for Refunds. It is the customers responsibility to be aware of such regulations. Copies of regulations can be acquired by contacting the Dept of Fair Trading. https://www.fairtrading.nsw.gov.au/buying-products-and-services/repairs,-replacements-and-refunds
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